Shipping policy
At PawSlumber.shop, we want receiving your pet essentials to be simple and convenient. We provide free standard shipping worldwide on all eligible orders, with no minimum purchase requirement.
Free Worldwide Shipping
Standard shipping is provided at no additional shipping cost to customers worldwide for orders eligible for delivery through our available shipping network.
Available delivery destinations may be subject to carrier or legal restrictions.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
This is an estimated timeframe rather than an absolute guarantee. Delivery times may occasionally be affected by circumstances outside our reasonable control.
Order Processing
Orders may require processing and preparation before being transferred to the shipping carrier.
Once an order has entered processing or fulfillment, we may not always be able to modify or cancel it. If you need to correct an order, contact us as soon as possible.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Recipient name
- Street address
- Apartment or unit number
- City
- Province/state
- Postal or ZIP code
- Country
- Contact information
If you notice an error after ordering, contact support@PawSlumber.shop as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.
Tracking Information
Where tracking is available, tracking information may be provided after the order has been processed and dispatched.
Tracking updates can occasionally take time to appear after the carrier receives shipment information.
International Orders
International shipments may be subject to customs procedures, import regulations, or other requirements established by the destination country.
Customers are responsible for complying with applicable local import requirements. Where taxes, duties, or other government-imposed charges apply, their treatment may depend on the destination and applicable law.
Delivery Delays
Although most orders are expected to arrive within the estimated delivery timeframe, delays may occasionally occur because of weather conditions, carrier disruptions, customs inspections, peak shopping periods, public holidays, incorrect address information, or other circumstances outside our reasonable control.
If your order appears significantly delayed, please contact our support team so we can assist you.
Lost or Damaged Packages
If your package appears lost or arrives damaged, contact us at support@PawSlumber.shop with your order information.
For damaged deliveries, photographs of the package and product may help us investigate and resolve the issue more efficiently.
Contact Us
For shipping questions:
PawSlumber.shop
2185 O'Brien Ave Saint-Laurent, QC H4L 3X1 Canada
Email: support@PawSlumber.shop
Phone: (613) 755-4015