Refund policy
At PawSlumber.shop, we want you to feel confident when shopping for your pet. If you are not satisfied with an eligible purchase, we offer free returns and refunds within 30 days of delivery, subject to the conditions described below.
30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To be eligible for a standard return, the product should generally be returned in substantially the same condition in which it was received. Items should not show unreasonable signs of use, damage, alteration, contamination, or misuse beyond what may reasonably be necessary to inspect the product.
Where possible, please retain the original packaging and any accessories or components included with your purchase.
How to Request a Return
Before returning a product, contact us at:
Please provide your order number, the email address associated with the order, the item you wish to return, and the reason for your request.
If the item arrived damaged, defective, incorrect, or materially different from what you ordered, please provide clear photographs when reasonably possible. This can help us review and resolve your request more efficiently.
Do not send a return to an address without first receiving return instructions from our customer support team.
Free Returns
Eligible returns requested within the 30-day return period are provided free of charge. When a physical return is required, we will provide appropriate instructions regarding the return process.
The specific return destination may depend on the product, order, and fulfillment location and may not necessarily be our business contact address.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If you receive an item that is damaged, defective, incorrect, or missing important components, contact us as soon as reasonably possible.
After reviewing your request, we may provide an appropriate resolution, which may include a replacement, refund, or another solution depending on the circumstances.
Refunds
Once an eligible return or refund request has been approved, the refund will generally be issued to the original payment method used for the purchase.
After we issue a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.
Original shipping charges are not applicable because PawSlumber.shop provides free standard worldwide shipping.
Non-Returnable Situations
We may decline a return where permitted by applicable law if an item has been intentionally damaged, materially altered, misused, or returned in a condition that is substantially different from the condition in which it was received.
Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.
Exchanges
If you would like a different product, size, or style, contact our customer support team. Depending on product availability and the circumstances, we will advise you of the most appropriate solution.
Contact
For return and refund assistance:
PawSlumber.shop
2185 O'Brien Ave Saint-Laurent, QC H4L 3X1 Canada
Email: support@PawSlumber.shop
Phone: (613) 755-4015